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Returns, refunds and how to complain
If you are not happy with what you have bought from Thoughts Padstow's website, you are entitled to a ten day cooling off period, during which time you may return* or exchange items. A full refund will be made when the item(s) have been returned to Thoughts Padstow unworn, in good condition and with original packaging. On receipt of the returned item(s) at Thoughts Padstow, purchases made by credit card will be refunded to credit card accounts, and purchases made by cheque will be refunded by cheque. We will bear the cost of return only when the goods are faulty or damaged, and when they are returned as in the instructions detailed in the returns form which came with your purchase. This includes returns in the instance of an exchange.** By prior agreement, i.e if you are buying a piece in advance as a present, it is possible to extend the return/exchange period. contact us.
Making a complaint
We hope that you are happy with your purchase, and the service you receive, but if you are not, please direct your complaint to us via the postal address, e-mail address, or telephone number found on our contact us page.
*Please note that these terms apply to purchases made via the website only. We do not give refunds for unwanted items bought in Padstow, but we are more than happy to exchange them or issue a credit note.
**In most cases it will not be possible to make a refund on items which have been specially commissioned and vary from the pieces found on the website (ring, bangle and bracelet size variations are exempt from this). Please note that when purchasing online, to proceed past the checkout indicates that you have read the terms and conditions, and that having done so signifies compliance. Such contracts are subject to The Consumer Protection (Distance Selling) Regulations 2000. Your statutory rights remain.
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